Unworn clothing with all original tags attached can be returned or exchanged within two weeks of purchase.

Returns and exchanges for online purchases:

Order not quite working? Let us make it right! Email us at shop@marmaladefreshclothing.com within 7 days of receiving your order to request a refund or exchange for eligible items. We will email you instructions to return. Items must be unworn with all tags attached to be eligible for return. All returns must be received within two weeks of the order date to receive a refund. Currently, we do not send prepaid shipping labels for returns and customers are responsible for return shipping. Exchanges will be shipped back to you for free. All returns for refund must be received back to us within two weeks of delivery to be eligible for a refund. Refunds will be processed within one week of receiving and inspecting the return. 

Please note, any shipping costs paid in your order are non-refundable. 

Only clothing purchased online is eligible to be returned for a refund. All jewelry, accessories and beauty products are final sale and can not be returned. 

Returns and exchanges for in store purchases:

Unworn clothing purchased in-store at any Marmalade location can be returned within two weeks of purchase with a valid receipt and all tags attached for store credit only. All jewelry, handbags, accessories, beauty products, markdown items and home decor is final sale. 

Please note for all purchases online and in-store: 

Clothing items must be unworn, unmarked and unwashed with all original tags attached in order to be eligible for return. 

Shoes must be unworn and in their original, undamaged box in order to be eligible for return.

Handbags are final sale and can not be returned. 

Vintage clothing is final sale and can not be returned.

Beauty products are final sale and can not be returned.

Jewelry is final sale and can not be returned.

Items purchased with a markdown of 30% or greater are final sale and can not be returned. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@marmaladefreshclothing.com.